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What is the warranty policy on my order on pinlock.com?

Warranty policy If you’re unfortunate enough to find an error or defect with an item bought from our online shop, please make sure to place a claim for this item no later than 1 years from the date of purchase. If you have a defective product which is purchased from...

How can I return an order?

If for some reason you want to return your item, we offer 30 days right of return after the date you receive your order. Here are just a few things to keep in mind: We do not offer an exchange. You can, however, order the item again. The items being returned are your...

What delivery options are available?

Shipping method All our deliveries are made possible by DHL Express Delivery. They provide the On Demand Delivery service, allowing you to adjust the place and time of your delivery. Please be aware that our carrier partner does not deliver to a depot or PO Boxes. All...

What payment options are available?

Currencies We only accept US Dollars, Euros and British Pounds. Any other dollar currencies (AUD, CAD, NZD, SGD etc.) will be automatically converted to US Dollars at the moment of purchase by our payment partner Mollie. So our Canadian, Singaporean and Australian...